{"xsrfToken":"54fa9aa91d2e6e95dda934ccf232830bd90528c2_lout","branding":{"id":"1","key":"fh","name":"FizzUp Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#2f7afd","headerLinkColor":"#ffffff","headerLinkHoverColor":"#244d96","headerLinkHoverBGColor":"#244d96","headerBadgeColor":"#244d96"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/88a2d562-ad35-46b9-9722-e582d100c56c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZGRhMmI4ZS0xMmI5LTQ2ZWYtOWMyNC04NjNhNWZlNDZjOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg4YTJkNTYyLWFkMzUtNDZiOS05NzIyLWU1ODJkMTAwYzU2YyI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzIyMTEsIm5iZiI6MTczMjE3MTYxMX0.Tvd95edd5NE7tCexLUkfoLLfwASFkbGsfi8W31qfIMA&client=edda2b8e-12b9-46ef-9c24-863a5fe46c9f&mode=fit","logoId":"88a2d562-ad35-46b9-9722-e582d100c56c","isLogoAvailable":true,"helpCenterTitle":"Bienvenue dans le centre de support - FizzUp","sharedPortalName":"Centre de support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the FizzUp Help Center","sharedPortalName":"Help Center","localeDisplayName":"anglais (États-Unis)"},"en-UK":{"localeDisplayName":"anglais (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans le centre de support - FizzUp","sharedPortalName":"Centre de support","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3945b638-429b-4eab-b093-e80429f0cec8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZGRhMmI4ZS0xMmI5LTQ2ZWYtOWMyNC04NjNhNWZlNDZjOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM5NDViNjM4LTQyOWItNGVhYi1iMDkzLWU4MDQyOWYwY2VjOCI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzIyMTEsIm5iZiI6MTczMjE3MTYxMX0.WkJUYrmofCqZk1WK_y8xnZVmbRfjb9YRpx8xoQ7-CrU&client=edda2b8e-12b9-46ef-9c24-863a5fe46c9f&height=300&mode=fit","bannerMediaApiFileId":"3945b638-429b-4eab-b093-e80429f0cec8","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"fh","projectId":10102,"serviceDeskId":1,"name":"FizzUp Helpdesk","description":"<p>Bienvenue. Vous pouvez soumettre une demande FizzUp Helpdesk à partir des options proposées.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"29","name":"Contacter le support client","descriptionHtml":"<p>Vous êtes en train d'envoyer un mail à support@fizzup.com. Lorsque nous vous répondrons, ce sera également via cette adresse.</p>","callToAction":"Contacter le support client","introHtml":"<p>Vous souhaitez nous poser une question directement ?</p>","icon":10940,"iconUrl":"https://fizzup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10940","groups":[1],"key":""},{"id":"6","name":"Demander un nouveau compte","descriptionHtml":"","callToAction":"Demander un nouveau compte","introHtml":"<p>Demander un nouveau compte pour un système.</p>","icon":10968,"iconUrl":"https://fizzup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10968","groups":[3],"key":""},{"id":"2","name":"Réparer un problème avec un compte","descriptionHtml":"","callToAction":"Réparer un problème avec un compte","introHtml":"<p>Vous avez de la difficulté à accéder à certains sites Web ou systèmes ? Nous allons vous aider.</p>","icon":10946,"iconUrl":"https://fizzup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10946","groups":[3],"key":""},{"id":"18","name":"Supprimer mon compte","descriptionHtml":"<p>Vous êtes en train d'envoyer un mail à support@fizzup.com. Lorsque nous vous répondrons, ce sera également via cette adresse.</p>","callToAction":"Supprimer mon compte","introHtml":"<p>Vous souhaitez supprimer votre compte</p>","icon":10932,"iconUrl":"https://fizzup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[1,3],"key":""},{"id":"30","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":11050,"iconUrl":"https://fizzup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11050","groups":[],"key":""},{"id":"9","name":"Configurez une redirection de la ligne téléphonique","descriptionHtml":"","callToAction":"Configurez une redirection de la ligne téléphonique","introHtml":"<p>Demandez une redirection de nos systèmes téléphoniques pour une date et une heure spécifiques.</p>","icon":10951,"iconUrl":"https://fizzup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10951","groups":[],"key":""},{"id":"11","name":"Demander du nouveau matériel","descriptionHtml":"","callToAction":"Demander du nouveau matériel","introHtml":"<p>Par exemple, une nouvelle souris ou un écran.</p>","icon":10949,"iconUrl":"https://fizzup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10949","groups":[],"key":""},{"id":"10","name":"Demander un nouveau logiciel","descriptionHtml":"","callToAction":"Demander un nouveau logiciel","introHtml":"<p>Si vous avez besoin d'une licence pour un logiciel, faites-en la demande ici.</p>","icon":10953,"iconUrl":"https://fizzup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10953","groups":[],"key":""},{"id":"13","name":"Demande envoyée par e-mail","descriptionHtml":"","callToAction":"Demande envoyée par e-mail","introHtml":"<p>Demande reçue de la part de votre canal dassistance de messagerie.</p>","icon":10966,"iconUrl":"https://fizzup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10966","groups":[],"key":""},{"id":"1","name":"Obtenir de l'aide informatique","descriptionHtml":"","callToAction":"Obtenir de l'aide informatique","introHtml":"<p>Obtenez de l'assistance pour des problèmes ou des questions informatiques d'ordre général.</p>","icon":10965,"iconUrl":"https://fizzup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10965","groups":[],"key":""},{"id":"8","name":"Soutien pour ordinateur de bureau/portable","descriptionHtml":"","callToAction":"Soutien pour ordinateur de bureau/portable","introHtml":"<p>Si vous avez des problèmes avec votre ordinateur, aviez-nous ici.</p>","icon":10944,"iconUrl":"https://fizzup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10944","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Demandes fréquentes"},{"id":3,"name":"Identifiants et comptes"}],"orderMapping":{"1":[29,18],"3":[6,2,18],"4":[9],"2":[10,11,1,8],"5":[10]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cde5224d-ad99-38ea-a20a-2b5f5312cd58","appLinkName":"System Confluence","appLinkUrl":"https://fizzup.atlassian.net/wiki","spaceKey":"FIZ","spaceName":"fizzup","spaceUrl":"https://fizzup.atlassian.net/wiki/spaces/FIZ","isServer":false},"labels":[],"projectKey":"FH","serviceDeskId":1,"kbLinkDomainURLs":["https://fizzup.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZGRhMmI4ZS0xMmI5LTQ2ZWYtOWMyNC04NjNhNWZlNDZjOWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzI4MTEsIm5iZiI6MTczMjE3MTYxMX0.2QE6oWZWzg3PJZaigZDRxqAiVh6gV65LPksiSOc-Gms","targetCollection":"upload-project-10102","endpointUrl":"https://api.media.atlassian.com","clientId":"edda2b8e-12b9-46ef-9c24-863a5fe46c9f","tokenDurationInMins":20}},"sharedPortal":{"name":"Centre de support","description":"<p>Bienvenue au centre de support - nous sommes là pour vous aider! Créez vos demandes ci-dessous.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://fizzup.atlassian.net/wiki","kbLinkDomainURLs":["https://fizzup.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}